The Internet offers the chance to collect information about site users. This information can be personally identifiable information or aggregated information. However, your privacy is important to us and we want to be sure that you understand the terms and conditions relating to the way in which we collect information and the use of that information.
The information we collect
South African Bok Shop operates the website As part of our operations we may gather certain types of information about the users of our sites:
Personally Identifiable Information.
This is provided by you when you register for services that we may offer. Examples of these services could include email newsletters.
This information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.
Who we share this information with
The information may be hosted by a service provider. Our agreements with them protect the information that we collect from any unauthorised use.
The aggregated data (not the personally identifiable information) may be shared with third parties such as advertisers or business partners.
Your personally identifiable information will only be shared with third parties when we believe in good faith that we are required to do so by law.
What else we do with personally identifiable information
We have collected this information in order to provide the best possible service to you while you are visiting our site. To this end we may use the information that you provide for the following purposes:
1.To verify your identity if you need help with a forgotten password or you are having login problems with one of our site services.
2. To process any transactions that you might make on our site.
3. To help provide any other services that you have requested.
4. To offer the most relevant information suitable for you and your interests.
5. For any marketing, promotional, publicity, marketing or market research that we might undertake.
6. For any other purposes for which you have given permission.
What about cookies?
A cookie is a small file that resides on your computer and is recognised by our server when you visit our sites. A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use, the browser that you use and what domain you are accessing our sites from.
With this information we can do the following:
Track traffic patterns to our site.
Ensure that the most relevant content is being shown.
Allow you to enter certain site member services without having to log in each time you visit.
What about our advertisers and business partners?
Opting in and opting out
You will always have the option to opt-in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.
Your right to access your information
The Privacy Act of 1993 gives you the right to access and correct your personal information. To find out more about how to do this, please contact us.
South African Bok Shop uses Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show our ads on sites across the Internet
Ourselves and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visits to our website.
South African Bok Shop sends marketing emails to recipients who have created a South African Bok Shop account or who have subscribed to our newsletter.
If you no longer wish to receive marketing emails from South African Bok Shop, you may click the “unsubscribe” link in the email or contact us.
If you need to return an item, please read this page carefully to ensure your return is handled correctly, and then contact customer service.
The vast majority of orders at South African Bok Shop are delivered with perfection, but understandably on the rare occasion things go wrong and you may need to arrange a return. This page should help you find what's covered.
The item I received is not the item I ordered
Provided the item is unopened and in *new* condition we’ll replace the item. To receive your replacement you must return the original item to South African Bok Shop. You will be provided with a no-cost return-addressed NZPost Parcel (or similar) and South African Bok Shop will process your replacement within 2–3 days of receiving your item.
The item I ordered was damaged in transit
If your item was damaged between leaving South African Bok Shop and arriving at your delivery address, you will receive a full refund or replacement on behalf of NZPost. NZPost will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed. This process can take up to two weeks.
Please note that for your claim to be accepted you must retain the original packaging for your item(s), and the original packaging material used to deliver your order e.g. the courier satchel or delivery box.
The item I ordered arrived faulty or didn’t work as intended
Please arrange with South African Bok Shop to return the item for testing. If we confirm that the item was damaged before leaving the South African Bok Shop warehouse, or was faulty out of the box, your item will be repaired or replaced by South African Bok Shop free of charge. A refund may also be offered in some circumstances.
I've had my item for a while, but it no longer works as described
We will assist where possible with the repair or replacement of faulty items. Where appropriate, we are also happy to work with our suppliers on your behalf or provide you with the contact information for the right people to speak to, Since the vast majority of our products are disk items most damages would come to neglect which then we are unable to assist you with.
The item I ordered did not arrive
If your item did not arrive the first thing to do is request a “track and trace” on your item from the NZPost web site.
Go to the NZPost website (Alternatively you can call NZPost on 0800 COURIER (0800 268 743).)
If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it, we will start an investigation with NZPost on your behalf.
Regrettably, neither South African Bok Shop nor NZPost is able to refund or replace items that have been lost, damaged or stolen after being delivered to your property.
South African Bok Shop is fully committed to protecting your rights under the Consumer Guarantees Act. If you have any questions please contact us.
Terms of Service
‘The seller’ refers to South African Bok Shop Ltd.
‘The buyer’ refers to any legal entity purchasing from the seller.
These Conditions of Use shall prevail over any terms contained in any order or offer made by the buyer or any document used by the buyer (which shall have no effect).
The seller's website, the information on it and any information in emails constitute an invitation to treat and not an offer to supply products. When the buyer orders products from the seller, this constitutes an offer from the buyer to buy those products in accordance with these Conditions of Use. The sellers acceptance of the buyers order occurs (and the contract is formed) when the goods are dispatched to the buyer.
The buyer may order products from the seller by completing and submitting the checkout process on the seller's website. The buyer must provide all required information (including name, email address, and payment details) or the seller may not be able to process the buyers order.
The sellers discretion in rejecting orders
No order shall be deemed accepted by the seller until the seller has sent the buyers order. The seller reserves the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by the buyer. If the seller rejects the buyers order (or part of the order), any money paid by the buyer in relation to the rejected part of that order shall be refunded and the seller shall have no further liability to the buyer in relation to the rejected part of that order.
Consumer Guarantees Act 1993
In the event the transaction the subject of these conditions of sale is subject to the Consumer Guarantees Act 1993 (“the Act”) then: If the buyer is acquiring products from the seller for the purposes of a business, then the guarantees and remedies provided under the Act shall not apply to the supply of those products. In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Act, to the intent that no provisions shall any way limit the purchaser's rights under the Act.
Except where specifically stated in relation to a particular product, the prices for the products are stated and are payable in New Zealand dollars (NZD). Any currency conversion will take place online at the rate applicable at the time of purchase.
Taxes and other charges
All prices and delivery charges within New Zealand are inclusive of New Zealand Goods and Services Tax at the rate of 15%.
Gift vouchers will not be exchanged and are not subject to returns for credit or refunds. Gift vouchers can not be used to buy more gift vouchers. The seller will not replace a gift card that is lost or stolen after being received.
Except for New Zealand Goods and Services Tax, prices do not include import fees, duties, tariffs, taxes or other imposts or charges which may be payable in relation to buyers order. The buyer shall be liable to pay any import fees, duties, taxes, and other imposts or charges which are payable in relation to buyers order.
Where the buyer and the seller agree to a variation in the quantity of the goods, the goods shall be priced either at the rate applicable to the original quantity or the revised quantity at the absolute discretion of the seller.
The seller may vary any prices on the seller's website at any time and without notice to the buyer.
Availability and Cancellation
All orders are subject to the availability of products. If for any reason a product is not available, the seller will endeavour to notify the non-availability on this website. The seller may revise the range of products or the specification of any product at any time and without notice to the buyer.
Cancellation of orders
Where products are listed on the seller's website with an incorrect price or with incorrect information, the seller reserves the right to cancel the buyers order (regardless of whether the buyer has made payment for that order). Where the buyer has already made payment for an order that is subsequently cancelled by the seller, the seller will refund the amount paid by the buyer in relation to that order.
The seller may cancel the buyer's order any time prior to our order confirmation. Any variation, waiver or cancellation of the buyer's order shall have no effect unless accepted in writing by the seller.
Once the seller has confirmed acceptance of the buyer's order, the seller will endeavour to dispatch the buyer's order within 3 business days unless a different time frame is specified in relation to a particular product. If the seller is unable to dispatch the buyer's order within the time frame specified the seller will endeavour to contact the buyer and advise the buyer of the expected dispatch date.
The seller reserves the right to dispatch the buyer's order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. The buyer may cancel any undelivered instalments up until the instalment is confirmed.
Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation and the seller will not be liable for any loss, expense, or other damage caused by any delay in delivery.
The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). The seller will not be responsible for any order that is delivered in accordance with the buyers delivery instructions.
New Zealand law requires all international packages to have attached customs documentation, which describes the goods being sent and their cost.
Shortages, Damages or Loss in Transit
Liability for shortages in the quantity of goods delivered is limited to making up the shortages. Where the buyer believes that there is a shortage in the quantity of products delivered, the buyer must notify the seller of any such claim within 7 days of delivery and must provide the seller with a reasonable opportunity to investigate that claim.
All orders delivered within New Zealand are insured against damage or loss during transit up to the value of NZ$1500. All orders delivered using the New Zealand Post International Air service are insured against loss or damage up to the value of NZ$250, and the buyer can optionally purchase additional insurance cover up to the value of NZ$1500. The seller will not accept any liability for loss or damage in transit that exceeds the value of the loss or damage insurance applying to that delivery.
Goods leaving the seller's premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner:
Prior to acknowledging delivery to the carrier, the buyer must ensure that the complete consignment as per the carrier's note has been received.
Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly.
Within 7 days of receipt of consignment, the buyer must ensure that all goods received are in good order and condition.
No damage claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller details of any claim should be advised by the seller.
Return of Goods for Credit or Refund
Goods supplied in accordance with the buyer's order can only be returned with the express approval of the seller.
Please refer to the Returns Policy to see what is covered.
Liability and Maintenance Guarantee
To the maximum extent permitted by law, the seller disclaims all warranties, representations, and guarantees (whether, express, implied, or statutory), with respect to any product or any information, supplied to the buyer by the seller including, but not limited to, warranties of availability, accuracy, non-infringement, completeness, timeliness, currency, merchantability, or fitness for a particular purpose.
To the maximum extent permitted by law, the sellers liability to the buyer (whether in contract, tort, or otherwise) for any loss, damage, or injury arising from any defect in, or non-compliance of, a product supplied to the buyer by the seller shall be limited to the price paid by the buyer for that product.
To the maximum extent permitted by law, the seller will not be liable (whether in contract, tort, or otherwise) for any loss of profits, or any indirect, incidental, consequential, or economic loss or damage (howsoever caused), which you may directly or indirectly suffer in connection with the buyers access to, use of, or reliance upon, any product or any information supplied to the buyer by the seller.
In lieu of any warranty, condition, or liability by law, the seller's liability in respect of any defect in or failure of the goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects arising under normal proper use and maintenance arising solely from faulty design, materials, or workmanship within the guarantee period, if stated, or otherwise within 6 months of the date of supply, provided always that such defective parts are promptly returned to the seller, unless otherwise arranged. All software is excluded from any such warranties.
At the termination of the appropriate period (ie guarantee period) all liability on the seller's part ceases.
The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment.
The seller's liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller.
Errors or Ommissions
The seller is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, invoice or acknowledgement. Due to the seller's administrative processes, errors (if any) may be discovered up to 30 days after the goods have been delivered to the buyer. The seller will notify they buyer promptly of any error or omission discovered by the seller, and give the buyer the option of returning the goods for a full refund.
Ownership and Risk
Ownership of all goods sold by the seller (“the goods”) is retained by the seller until the seller has received the full price for the products and the applicable delivery charges. This provision is designed to protect the seller in the event of the bankruptcy, receivership or liquidation of the buyer, a seizure of goods by a creditor of the buyer or default in payment.
Until full payment is made the buyer agrees to:
Enable the goods to be readily identifiable as the property of the seller.
Maintain the goods so supplied in good order and condition and to return the goods immediately if called upon to do so by the seller.
On a sale or other realisation of the goods, the buyer shall identify and separately account for the proceeds of sale.
Personal Property Securities Act 1999
Until full payment has been received for the buyers order, the buyer acknowledges and agrees that:
these Conditions of Use constitute a security agreement for the purposes of section 36 of the Personal Property Securities Act 1999; and
a security interest is taken in all products previously supplied by the seller to the buyer (if any) and all goods that will be supplied in the future by the seller to the buyer(if any).
The seller undertakes to:
sign any further documents and provide any further information which the buyer may reasonably require to register a financing statement or financing change statement on the Personal Property Securities Register;
indemnify the seller for all expenses incurred in registering a financing statement or financing change request on the Personal Property Securities Register or releasing any item charged thereby;
not register a financing change statement or a change demand on the Personal Property Securities Register without our prior written consent;
give the seller not less than 14 days' prior written notice of any proposed change in the buyer's name or any of the buyer's contact details.
Unless otherwise agreed to in writing by the seller, the buyer waives their right to receive a verification statement in accordance with section 148 of the Personal Property Securities Act 1999.
Once the buyer's order has been delivered to the buyer (or has otherwise been delivered in accordance with the buyer's delivery instructions), the buyer assumes full responsibility for and risk in the products.
Description of Products
Modifications and improvements to the seller's products, prices and data are constantly being made.
Although the seller has endeavoured to ensure that the product and pricing information provided on its website is accurate, complete, and current, the seller does not provide any representations or warranties as to its accuracy, completeness or currency of information, and the seller shall not be responsible or liable for any inaccurate, incomplete, or out-of-date information on this website.
The seller also relies on information from its suppliers and product manufacturers and therefore the descriptions, illustrations and literature are not binding on the seller.
If the goods do not match the description on the seller's website, the buyer should inform the seller immediately so that the seller may take the appropriate action.
Robots, Spiders & Scrapers
The buyer may not use a robot, scraper or other unauthorised automated means to access the website or information featured on it for any purpose.
The seller shall not be liable to the buyer for any loss or damage, directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is outside the seller's reasonable control.
The buyer shall be solely responsible for obtaining any necessary permits under (and for compliance with) all legislation, regulations, by-laws and rules that apply to the use of any products you purchase from the seller.
Changes to these Conditions of Use
The seller reserves the right to change these Conditions of Use from time to time by publishing the changed terms on the seller's website. When revised Conditions of Use are published on this website, all orders submitted by the buyer after the revised Conditions of Use are published shall be subject to the revised Conditions of Use.
If any provision of these Conditions of Use is held to be invalid or unenforceable for any reason, the remaining provisions shall, to the maximum extent possible, remain in full force and effect.
Disputes and Governing Law
Any claim or dispute arising hereunder shall be subject to arbitration in accordance with the Arbitration Act 1996.